FAQs
How do I buy Eco-Shield Bamboo products?
Contact one of our team via Whats App Or email, mentioning the product you are interested in and the quantity of material you require. We will be in touch with a full quotation. We also offer zoom calls to discuss any special design requirements your project may need.
How long will my Eco-Shield Bamboo product last?
The products have an expected life span in line with the 25 Year Warranty we offer, but could well exceed 25 years. Regular maintenance and care can prolong the life span of your product (link here to our Maintenance & Care Guides).
How should I store my Eco-Shield product?
Bamboo Co Eco-Shield products should be stored inside, raised above the ground (on a level pallet), horizontally, in a dry, clean, pest free location. (Defects caused by improper storage, will not be covered by the warranty)
How do I install my Eco-Shield product ?
How do I care for my Eco-Shield product?
Will Bamboo Co’s Eco-Shield Decking splinter and crack?
Eco-Shield Bamboo Decking is a natural product, therefore the surface may become rougher over time as a result of continuous water absorption and desorption due to dry and wet weather periods (forming small splinters and surface cracks). This does not affect the stability or durability of the board. Please see our Maintenance Schedule here for our recommendations to enhance your decks surface finish.
How will my Eco-Shield Bamboo Decking age?
Bamboo Co Eco-Shield Decking will naturally age over time, the primary aging characteristic is a gradual shift from its original color (Natural /Coffee) to a silvery-grey color (just as other tropical hardwoods age) due to exposure to sunlight and weather. While the color changes, the structural integrity and durability of the Eco-Shield Decking remain largely unaffected. Regular cleaning and occasional oiling can help maintain its original color, but allowing the natural grey patina to develop is also considered acceptable. While Bamboo Co offers a long warranty on their Eco-Shield Decking, color change due to natural weathering is not covered.
How long will my product take to arrive?
Stock Items: 10 days
Custom Order: 12-16 Weeks
Is there a returns/refund policy?
A refund will only be considered if delivery is not accepted; due to damage or other discrepancy (products must be unused, in original packaging)
Custom order items are non-refundable.
Refunds will be processed once the returned products are inspected and approved.
Where can I find the Eco-Shield Bamboo Products Technical Data Reports?
What products does Bamboo Co sell ?
What is the innovative engineering process of Bamboo Co’s Eco-Shield Range?
Our products are made using high temperature carbonization which extracts the sugar and starch from the bamboo fibres leaving the bamboo cell walls intact. Without these nutrients, fungi are unable to attach to the bamboo cells and grow, effectively preventing the breakdown of the cell walls, which is the primary cause of rot. Additionally, the absence of a nutrient source makes the bamboo unattractive to termites and other wood boring insects, further protecting it from decay. The bamboo fibres are compressed under intense pressure, while using an industry recognised adhesive.
What are the benefits of the Eco-Shield Product Range?
Are Bamboo Co’s Eco-Shield products considered an environmentally friendly product?
Yes. Unlike most hardwoods, which require 30-50 years to mature before they should be harvested, bamboo is a fast-growing grass that can be harvested every 4-6 years. This combined with the renewable practices adopted by our manufacturer and the huge amount of carbon that the bamboo stores and locks in, makes the product range an environmentally friendly powerhouse.
Does the Eco-Shield Outdoor Range have a factory finish?
Yes, one coat of WOCA exterior oil is applied by our manufacturer, which gives the boards surface protection.
How long will the factory-finish last?
It is possible for the coat of Woca Oil to wear off during the installation phase. Applying an additional coat of Woca Oil once installed can be beneficial for color and surface protection.
How does the Eco-Shield Bamboo Decking END-MATCH SYSTEM work?
Our bamboo decking features a unique tongue and groove End Match System, where each board is end-matched to ensure easier and higher-quality installation. This system eliminates the need for end joints to align directly with a joist, creating a more natural, random pattern and enhancing the overall aesthetic of your deck. By avoiding the issue of having all the board ends lined up with the joists, you save time and money on installation while achieving a stronger, more visually appealing deck with consistent, flawless coloration.
Additionally, all boards are side-grooved for hidden fastening and feature a reversible profile: one side is smooth for a sleek appearance, while the other side has a small groove for a more textured style, giving you the flexibility to choose your desired look.
Can I order samples?
Sample requests can be emailed to sales@bamboo-co.com or by submitting your request online here.