Bamboo Co

FAQs

How do I buy Eco-Shield Bamboo products?

Contact one of our team via Whats App Or email, mentioning the product you are interested in and the quantity of material you require. We will be in touch with a full quotation. We also offer zoom calls to discuss any special design requirements your project may need.

The products have an expected life span in line with the 25 Year Warranty we offer, but could well exceed 25 years. Regular maintenance and care can prolong the life span of your product (link here to our Maintenance & Care Guides).

Bamboo Co Eco-Shield products should be stored inside, raised above the ground (on a level pallet), horizontally, in a dry, clean, pest free location.  (Defects caused by improper storage, will not be covered by the warranty)

Eco-Shield Bamboo Decking is a natural product, therefore the surface may become rougher over time as a result of continuous water absorption and desorption due to dry and wet weather periods (forming small splinters and surface cracks). This does not affect the stability or durability of the board. Please see our Maintenance Schedule here for our recommendations to enhance your decks surface finish.

Find the Maintenance & Care Guide here 

Bamboo Co Eco-Shield Decking will naturally age over time, the primary aging characteristic is a gradual shift from its original color (Natural /Coffee) to a silvery-grey color (just as other tropical hardwoods age) due to exposure to sunlight and weather. While the color changes, the structural integrity and durability of the Eco-Shield Decking remain largely unaffected. Regular cleaning and occasional oiling can help maintain its original color, but allowing the natural grey patina to develop is also considered acceptable. While Bamboo Co offers a long warranty on their Eco-Shield Decking, color change due to natural weathering is not covered.

Find our Warranty here

Stock Items: 10 days 

Custom Order: 12-16 Weeks

A refund will only be considered if delivery is not accepted; due to damage or other discrepancy (products must be unused, in original packaging)

Custom order items are non-refundable.

Refunds will be processed once the returned products are inspected and approved.

Our products are made using high temperature carbonization which extracts the sugar and starch from the bamboo fibres leaving the bamboo cell walls intact. Without these nutrients, fungi are unable to attach to the bamboo cells and grow, effectively preventing the breakdown of the cell walls, which is the primary cause of rot. Additionally, the absence of a nutrient source makes the bamboo unattractive to termites and other wood boring insects, further protecting it from decay. The bamboo fibres are compressed under intense pressure, while using an industry recognised adhesive.

See process here

Yes. Unlike most hardwoods, which require 30-50 years to mature before they should be harvested, bamboo is a fast-growing grass that can be harvested every 4-6 years. This combined with the renewable practices adopted by our manufacturer and the huge amount of carbon that the bamboo stores and locks in, makes the product range an environmentally friendly powerhouse.


Find out more here 

Yes, one coat of WOCA exterior oil is applied by our manufacturer, which gives the boards surface protection.

It is possible for the coat of Woca Oil to wear off during the installation phase. Applying an additional coat of Woca Oil once installed can be beneficial for color and surface protection.

Our bamboo decking features a unique tongue and groove End Match System, where each board is end-matched to ensure easier and higher-quality installation. This system eliminates the need for end joints to align directly with a joist, creating a more natural, random pattern and enhancing the overall aesthetic of your deck. By avoiding the issue of having all the board ends lined up with the joists, you save time and money on installation while achieving a stronger, more visually appealing deck with consistent, flawless coloration.
Additionally, all boards are side-grooved for hidden fastening and feature a reversible profile: one side is smooth for a sleek appearance, while the other side has a small groove for a more textured style, giving you the flexibility to choose your desired look.

Sample requests can be emailed to sales@bamboo-co.com or by submitting your request online here.

Start your bamboo journey today

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